Return Policy
Hassle-free returns and exchanges for your peace of mind
Customer Satisfaction Guarantee
We stand behind our products. If you're not completely satisfied, our return policy ensures a fair and transparent process.
1. Return Eligibility
Valid reasons for returns
Damaged Product
Product received with physical damage or defects
Wrong Product
Received different item than ordered
Missing Parts
Incomplete product or missing accessories
2. Return Conditions
Requirements for valid returns
- Return request must be raised within 48 hours of delivery
- Product must be unused and in original condition
- All original packaging and accessories must be included
- Tags and labels must be intact and not removed
- No signs of wear, tear, or personal use
3. Return Process
Step-by-step guide
Contact Support
Email or call with order ID and clear images
Get Approval
Our team reviews and provides return authorization
Ship Product
Follow packing instructions and ship to our center
Receive Refund
Refund processed within 5-7 business days after inspection
Important Notes
Return approval is subject to quality checks by our team
Refunds will be issued to the original payment method
Shipping charges are non-refundable unless our error
Customized or personalized items cannot be returned
Digital products and gift cards are non-returnable
Need to Return an Item?
Our support team is here to help with your return request
© 2026 Shrix. All rights reserved.
For international returns, additional terms and shipping may apply